How can we help?

How to view my Casino bet history?

You can find your betting history by going to “My Account -> Casino history (Located on the left lower corner of the screen". Alternatively, you can arrange to receive regular reports on your betting activity by email.

Where to check my Casino wagering status?

To view your wagering status you need to go to your profile -> Bonuses

Withdrawals with an active bonus

In case you have an active bonus that requires Wagering you will be able to request a withdrawal only the funds that are not connected to the bonus. The bonus amount or winnings will be available for withdrawal only after the wager has been done.

RTP and Volatility

Return to Player The Return to Player, or RTP, within any game is the expected percentage of stakes a specific game will return to the player over a period of time. However, it is important to realise the RTP percentage is an average achieved over a significant number of game plays and not each time the game is played.

Jackpots

All jackpot amounts displayed on the Casino website are for information purposes only. The exact amount of any jackpot is displayed within the relevant game window once the game has been launched.

What should I do if you have been disconnected during your session?

If you are disconnected during a game, please re-establish your internet connection and log back into your account. Where a bet has been settled with the result of the game automatically, you will be able to view the result in your bet history. Any winnings will be credited automatically.