How can we help?

I have changed my phone number. How do I change my phone number in profile?

If you still have access to your previous phone number, you’ll be able to access your account and change your phone number through your account settings.

How to check my VIP level status and exchange my Comp Ponts?

In order to check your VIP level status, you need to open your profile -> Coins -> Select the product Sport/Casino

How to change ODD display Format?

ODD display format can be change in your profile setting, go to Profile -> Preferences -> Odd display format (Choose the format you would like to use)

How to become Tonybets Affiliate?

Yes you can! We have a fantastic sports betting affiliate program that allows you to earn money by partnering with TonyBet.

How to unsubscribe from e-mail newsletter?

If you do not wish to receive promotional emails from TonyBet, you can unsubscribe in your account settings or by clicking the “Unsubscribe” button at the bottom of the last received email.

How to Close my account?

There may be various reasons why you might want to close your account.

How to Reopen my Closed or Blocked Account?

Your account reopening request will depend on the situation of why your account was closed/blocked. If your account has been blocked automatically, it can be reactivated once it has been unblocked by TonyBet, and you make a new deposit. However, if you personally requested that your account be closed (e.g. through self-exclusion), your account cannot be reactivated. In any case to in order to review your possibility to reopen an account with us, please, contact our customer support and they wi...

How do I change my personal details in profile?

Please contact our support team by E-mail or LiveChat

How to withdraw my winnings?

Once you are ready to withdraw you funds you need to go to your profile -> Withdrawal In the new window you need to choose the withdrawal method you would like to use for the withdrawal by clicking on it. Once clicked depending on your withdrawal method you have chosen, system will ask you to fill in the necessary information for your withdrawal to happen if you are using this withdrawal method for the first time. * Keep in mind that most withdrawal methods need to be registered within our ...

How to activate Deposit Bonus?

In order to receive a deposit bonus you need to make a minimal qualifying deposit for the promotion you are willing to receive usually it is 20EUR/USD/CAD. Step 1 - Go to the website and Log in to your profile Step 2 - Click Deposit button at the right upper corner of the screen. Step 3 - In the new window you need to make sure the "My Bonuses" slider is turned on than you will be able to see the list of available bonuses for you. In case the bonus you are willing to activate is not in the lis...

How to upload documents?

In order to upload documents to your profile for verification purposes you need to go to the Profile -> Personal details -> Account verification -> Click Choose file -> Choose file you are willing to provide in the new window -> Upload documents --------------------------------------------------------------- Please, see example below:

How to find my active bets

Once you are logged in to your profile go to the Betting slip on the right upper side of your screen and choose "MY BETS" on your betting slip. You will see the list of bets and events you have an active bet on. As shown on the example below: