The following policy describes the refund practices for the Operator. This refund policy is an attachment to our Terms and Conditions. Please read and ensure an understanding of both documents before placing bets.
- No refund can be requested once the alleged deposit (including the bonus) has been played using the Services.
- A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a User alleges that another individual (or a minor) has accessed his/her User Account.
- TonyBet reserves the right to withhold any refund or reverse transactions until the identity of the Account User is adequately established to our satisfaction, to ensure that any payment made to Us will be honoured after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification per the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refunds or reversed transactions shall not be effected, Your User Account shall be closed and You shall forfeit all funds in Your User Account. Such decisions shall be final, binding and not subject to appeal.
- On Our discretion, We reserve the right to pay withdrawal requests up to the total amount deposited as refunds against Your purchases made to the same payment method used for deposit. If Your withdrawals exceed the total amount deposited, any excess amount will be paid to You via one of our alternative methods available in cashier, prior verified as Yours.
- If any credit card purchases are considered to carry an unacceptable security or legal risk, either by our credit card processors or by our betting managers, the operator will initiate refunds for all such transactions back to the credit card, and notify all appropriate authorities and parties.
- If, for any reason, You are not satisfied with our services, you can request to be issued a refund for the balance currently held in Your Account. Before Your refund is calculated and processed, all bonuses and winnings in Your balance will be deducted.
- Refunds will be processed via the same payment methods used by the player to make their deposits, and in the same currency.