A Regular Player who suddenly logs in from another location is not mandatory suspicious – working abroad, traveling, or studying abroad temporarily is normal.

We shall ensure that when the player is using our services all necessary measures are taken to prevent financial crime, identity thefts, terrorism financing, or proliferation financing.

First and foremost, the goal is to protect the players by asking questions about the unusual activity on the account, to protect from losing large amounts of money, potential fraud, or identity theft.

We have a right to ask documents necessary for the due diligence process, and the player has an obligation to provide them,

If we cannot carry out our due diligence obligations we must terminate relationships with such players.

Mistake in name/surname/date of birth – mistype/human error is not treated as a red flag.

According to most regulations, we must identify at least the player's name, surname, and date of birth.

This is about limiting the chance for criminals to use our services for money laundering or terrorism financing.

Regulation requires us to perform the in-depth player review in case of higher-risk situations, e.g., if the player has a relation to high risk country, he has a PEP

Most frequent reasons for EDD:

SOF and SOW are not the same thing. Establishing SOF relates to the identification of where the money comes from, whereas on the other hand SOW refers to a person’s overall wealth.

This document confirms our player’s current living address, knowing this information is part of due diligence process. Utility bills are usually issued by trusted entities and therefore they are approved as good source of information.

As part of our risk management process we search publicly available sources on our customers to identify negative or adverse media.

Same address - Same address could mean the same household, or in some countries, it’s an address for a small neighborhood. AML google the address before the request is made to the player.